Privacy Policy
Introduction:
Welcome to use our services! We are fully aware of the importance of personal information to you and will do our best to protect the safety and reliability of your personal information. We are committed to maintaining your trust in us and abide by the following principles to protect your personal information:
The principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the least sufficient principle, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc.
At the same time, we promise to take corresponding security protection measures to protect your personal information in accordance with the mature security standards of the industry. To this end, we hope to use this privacy policy to explain to you what data we collect, why we collect it, what we do with it, and how we protect it. And we will provide you with ways to access, update, delete, protect and log out of this information.
This privacy policy will help you understand the following:
- How we collect and use your personal information.
- How we use cookies and other tracking technologies.
- How we share, transfer, and publicly disclose your personal information.
- How we store and protect your personal information.
- Your rights.
- How we handle minors’ personal information.
- How your personal information is transferred globally.
- How to update this policy.
- How to contact us.
- Dispute Resolution.
Before you continue to use our products or services, please be sure to read carefully and confirm that you fully understand all the rules and key points of this Privacy Policy, and confirm that you have fully understood the contents written in this Privacy Policy (the key contents are in bold) or underlined). Once you start using or continue to use our products and services after we update this Privacy Policy (we will promptly remind you of the update), you are deemed to agree to the entire content of this Privacy Policy (including the updated version) and agree to our press release. This privacy policy collects, uses, stores, shares and processes your relevant information. If you do not agree with the relevant agreement or any terms thereof, you should stop using our products and services.
1. How we collect and use your personal information:
Personal information refers to various types of information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. Such as name, date of birth, ID number, personal biometric information, address, communication contact information, communication records and content, account password, property information, credit information, whereabouts, accommodation information, health and physiological information, transaction information, etc. .
We will use the personal information collected to implement the functions of our products or services in accordance with the provisions of this Privacy Policy.
We collect and use your personal information under the following circumstances or for the following purposes:
(1) Registration and login:
n order to receive our comprehensive services, you should first register an account. To complete the account creation, you need to provide the following information: real name, ID number, mobile phone number (for identity verification), and create a login password. During the registration process, if you want to fully use the various functions we provide, you may also need to provide your unit, department, major, professional title, mailing address, email address, physician qualification certificate, physician practice certificate, and hospital badge; in order to be able To prove your identity, you may also need your profile photo, hospital bulletin board, schedule and other documents; in order to confirm your identity, you may also need to call your “camera permissions” and “storage permissions”; if you want to use payment, etc. function, you also need to provide bank card information and real name for real-name authentication; in the process of using our services, you may provide us with text, sound, pictures, and video information based on the nature of the service. However, if you do not provide this information, it will not affect the basic functions of using this service.
The above information you provide will continue to be used by us during your use of this service. When you cancel your account, we will stop using and delete the above information.
(2) Provide you with information display and information search services:
The platform includes continuing medical education, academic conferences, medical group organization and management, related courses, videos, user posts and comments in posts, etc. To this end, when you browse information, we may collect device information when you use such services, including device name, device model, unique device identification code, operating system version and application version, language settings, resolution, telecom operator information, browser type software and hardware information.
At the same time, you can also search using keywords. In order to provide such search services, we may collect your log information, including but not limited to the search keyword information you entered and the links you clicked, comments you posted, related questions you asked, feedback and evaluations on our services, The text materials, pictures, videos and other information you upload, as well as your IP address, browser type and language, hardware, device information, operating system version, network operator information, the date and time you access the service, duration. When you further search for precise information through search, we will retain your search content to facilitate your repeated entry or show you content that is relevant to the information you searched for. Since your search keyword information cannot independently identify you and does not belong to your personal information, we have the right to use it for any purpose; only when your search keyword information is used in conjunction with your other information and when your identity can be identified, during combined use, we will treat your search keyword information as your personal information, and process and protect it together with your search history in accordance with this privacy policy.
(3) Provide you with information recording and sharing services:
The products or services we provide allow you to actively share your relevant information on the platform or third-party social networks. The information you provide, create or publish when using our services (including your public personal information, etc.), your responses to information uploaded or published by others, as well as location data and log information related to such information. As long as you do not delete the shared information, the relevant information may remain in the public domain; even if you delete the shared information, the relevant information may still be cached, copied or stored independently by other users or third parties not controlled by the platform, or by other users or kept in the public domain by such third parties. Therefore, please carefully consider the information content you upload, publish and communicate through the platform’s services. In some cases, you can control the scope of users who have permission to view your shared information through the privacy settings of some of our service features. If any information you choose to share is further disclosed or used by other users or third parties, you shall bear the relevant legal consequences of such sharing.
When you decide to post information, participate in discussions, or publish information on the platform, other users will be able to view your personal user information disclosed on the platform.
More importantly, you should avoid disclosing information that involves the privacy or identity of third parties. If you illegally disclose third-party privacy or identifiable third-party information, you shall be legally responsible for the consequences of your actions.
(4) Provide additional functions required for products or services:
1. location information
When you use our related services through your device, we may collect and process your location information, whereabouts, network identity information, etc. For example, sensor data from your device can provide nearby Wi-Fi access points. and base station information or obtain your information through IP address, Bluetooth, GPS, etc.
2. Personalized push function
Based on the information collected, we will conduct feature analysis and user portraits on your preferences, habits, and location in order to provide you with more suitable customized services, such as showing or recommending more relevant (rather than generally pushed) information to you. Search results, information feeds, or advertising/promotional information results. Of course, personalized push content also includes regular non-personalized content for you to choose from, such as recommending new relevant content or products to you based on the health content you are concerned about or the courses you have purchased. For this purpose, the information we need to collect includes your device information, browser model, log information, and browsing history.
3. customer feedback
When you ask us a question or make a complaint, in order to facilitate contact with you or help you solve your problem, we may need you to provide personal information such as your name, mobile phone number, email and other contact information. If you refuse to provide the above information, we may not be able to provide you with timely feedback.
4. Additional functionality based on webcam (camera)
You can use this additional function to complete QR code scanning and other functions.
Please note: The above additional functions may require you to provide us with access to your geographical location (location information), camera (camera), photo album (picture library), microphone and address book in your device to implement these functions. Collection and use of information covered. When you use this type of additional function for the first time and need to enable the corresponding permissions, a pop-up window will prompt you. If you enable the corresponding permissions, you can further use the corresponding services. At the same time, you can go to [Privacy Settings] in [Settings] of your device to check the opening status of the above permissions one by one, and you can decide to turn these permissions on or off at any time.
(5) Exceptions that require your consent:
You know that, in accordance with relevant laws and regulations, we may collect and use relevant personal information without your informed consent in the following circumstances:
Related to national security and national defense security;
Relevant to public safety, public health, and major public interests;
Relevant to criminal investigation, prosecution, trial and judgment execution, etc.;
To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;
The personal information collected is disclosed to the public by the personal information subject on his own initiative;
Your personal information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
Necessary to maintain the safe and stable operation of the products and/or services provided, such as discovering and handling product and/or service failures;
Necessary for legitimate news reporting;
When it is necessary for an academic research institution to conduct statistical or academic research based on public interests, and when the results of academic research or description are provided to the outside world, the personal information contained in the results will be de-identified;
Other situations specified by laws and regulations.
If you have any questions about our legal basis for collecting and using your personal information or need to provide further information, please contact us through the contact information provided in Chapter 9 “How to Contact Us”.
2. How we use cookies and similar technologies:
(1) Cookies
To ensure the normal operation of the website, we will store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store data such as your preferences.
We will not use Cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer or mobile phone, and most web browsers have the function to block cookies. If you do this, you will need to change your user settings yourself each time you visit our website.
(2) Website beacons and pixel tags
In addition to Cookies, we also use other similar technologies such as web beacons and pixel tags on our website. For example, emails or text messages we send you may contain click URLs linked to content on our website. If you click this link, we will track this click to help us understand your product or service preferences and improve customer service. A web beacon is typically a transparent image embedded into a website or email. With the help of pixel tags in emails, we can learn whether the emails have been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.
(3) Do Not Track
Many web browsers have a Do Not Track function, which can issue Do Not Track requests to websites. Currently, the major Internet standards organizations have no policies in place that govern how websites should respond to such requests. But if your browser has Do Not Track enabled, all of our websites will respect your choice.
3. How we share, transfer and publicly disclose your personal information:
(1) Sharing
We will not share your personal information with any company, organization or individual outside the platform and platform service units, except for the following circumstances:
1. Sharing with explicit consent: We will share your personal information with other parties with your explicit consent.
2. We may share your personal information externally in accordance with laws and regulations, or as required by the management authority of government administrative departments, such as providing user personal information to the science and education management platform for user information updates and credit management.
3. Sharing with authorized partners: Only to achieve the purposes stated in this policy, some of our services will be provided by authorized partners. We may share some of your personal information with partners to provide better customer service and user experience. For example, when you purchase our products, we must share your personal information with logistics service providers to arrange delivery, or arrange for partners to provide services. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share the personal information necessary to provide services. Our partners have no right to use the shared personal information for any other purpose.
Currently, our authorized partners include the following types:
1) Suppliers of technical services. We may share your personal information with third parties that support our features. This support includes our supply or infrastructure technical services, communication service providers who send text messages on our behalf, payment services, data processing, etc. The purpose for us to share this information is to realize the core functions of our products or services. For example, we must share your order information with the logistics service provider to arrange delivery; or we need to share your order number and order amount with a third-party payment Institutional sharing to enable them to confirm your payment instructions and complete payments, etc.
2) Authorized partners for analysis services. With your permission, we may share statistical or anonymous information that does not identify you personally to partners who provide analytics services. For data analysis partners, we will only provide these partners with statistical or anonymous information that is not personally identifiable.
(2) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. When a merger, acquisition or bankruptcy liquidation is involved, if personal information is transferred, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization to re-sign You seek authorized consent.
(3) Public disclosure
We will only publicly disclose your personal information under the following circumstances:
1. After obtaining your explicit consent;
2. Disclosure based on law: We may publicly disclose your personal information when required by law, legal proceedings, litigation or government authorities.
3. Subject to complying with laws and regulations, when we receive the above request to disclose information, we will require the issuance of corresponding legal documents, such as a subpoena or a letter of investigation. We firmly believe that the information we are asked to provide should be as transparent as possible to the extent permitted by law.
(4) Exceptions to obtaining prior authorization and consent when sharing, transferring, or publicly disclosing personal information
In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:
1) Directly related to national security and national defense security; directly related to public security, public health, major public interests; directly related to criminal investigation, prosecution, trial and judgment execution; to protect your life or the life of other individuals , property and other major legitimate rights and interests but it is difficult to obtain the consent of the individual; personal information that you disclose to the public on your own; personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
2) Necessary to sign and perform a contract according to the requirements of the personal information subject; necessary to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures; other circumstances stipulated by laws and regulations.
3) Sharing and transferring de-identified personal information in accordance with legal provisions and ensuring that the data recipient cannot recover and re-identify the subject of the personal information does not constitute the external sharing, transfer and public disclosure of personal information. For such The data will be stored and processed without further notification to you and without your consent.
4. How we protect your personal information:
(1) Storage of personal information
1. Retention period: For all personal information you provide when using our products or services, unless you delete it or refuse our collection through system settings, we will continue to authorize us to use it while you are using our products or services. When you apply to cancel your account, we will stop using and delete the above information.
Our personal information retention period is the minimum time necessary to achieve the purpose, and there is no situation beyond the above retention period.
2. Storage area: The above information will be stored within the territory of the Arab Republic of Egypt. If cross-border transmission is required, we will separately obtain your authorization and consent in compliance with the relevant national laws and regulations on the export of information.
(2) Protection of personal information
1. security measures
1) We have used security measures that comply with industry standards to protect the personal information you provide and prevent data from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonably feasible measures to protect your personal information.
2) We will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent data from being maliciously attacked.
3) We will deploy an access control mechanism to ensure that only authorized personnel can access personal information; we will sign confidentiality agreements with employees and partners who come into contact with your personal information to clarify job responsibilities and codes of conduct to ensure that only authorized personnel can access personal information. information. If there is any violation of the confidentiality agreement, relevant responsibilities will be held.
4) We will hold security and privacy protection training courses to enhance employees’ awareness of the importance of protecting personal information.
5) We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law.
2. Safety reminder
1) The Internet is not an absolutely secure environment, and emails, instant messaging, and communication with other users are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use a complex password to help us ensure the security of your account.
2) The Internet environment is not 100% safe, and we will try our best to ensure or guarantee the security of any information you send us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear corresponding legal liability.
3) When you use the platform and services, please do not publish or upload information that you consider private, nor spread such information to others through the platform’s server. If your privacy is leaked due to your behavior, you will be responsible for it. responsibility.
4) You should not publicly disclose your various property accounts, bank cards, credit cards, third-party payment accounts and corresponding passwords and other important information when using the platform services, otherwise you will be solely responsible for the resulting losses.
5) Once the platform discovers counterfeiting, counterfeiting, or misappropriation of another person’s name for platform authentication, we have the right to immediately delete the user’s information and prohibit the user from using platform services before providing sufficient evidence.
3. Security incident notification
1) We will formulate corresponding emergency plans for network security incidents and promptly deal with security risks such as system vulnerabilities, computer viruses, network attacks, and network intrusions. When an incident that endangers network security occurs, we will immediately activate the emergency plan and take appropriate remedial measures. measure.
2) After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can prevent and reduce it on your own Advice on risks, remedies for you, etc. We will promptly notify you of the incident-related information through emails, letters, phone calls, push notifications, etc. When it is difficult to notify the personal information subjects one by one, we will issue announcements in a reasonable and effective manner.
At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of the supervision department.
3) If you find that your personal information has been leaked, especially your account and password, please contact us immediately through the contact information provided on the platform or this privacy policy so that we can take appropriate measures.
5. Your rights:
In accordance with relevant Egyptian laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights with respect to your personal information:
(1) Access your personal information
You have the right to access your personal information, except for exceptions provided by laws and regulations. If you wish to exercise your right to access your data, you can do so yourself by:
Account information – If you want to access or edit the personal information in your account, change your password, add security information or close your account, etc., you can change the user information in [My → Set Personal Information] on the mobile phone.
If you are unable to access this personal information through the above link, you can call the service hotline 0371-60207618 on weekdays to get manual customer service help.
For other personal information generated during your use of our products or services, we will provide it to you as long as we do not need to invest too much.
(2) Correct your personal information
When you discover an error in the personal information we process about you, you have the right to ask us to make a correction. You can apply for correction through the methods listed in “(1) Access to your personal information”.
When you discover an error in the personal information we process about you, you have the right to ask us to make a correction. You can apply for correction through the methods listed in “(1) Access to your personal information”.
(3) Delete your personal information
In the following circumstances, you can make a request to us to delete personal information by accessing the website and using [Consultation and Feedback] on the computer or [My → Consultation and Feedback] on the mobile phone:
1. If our processing of personal information violates laws and regulations;
2. If we collect and use your personal information without your consent;
3.If our processing of personal information violates our agreement with you;
4.If you no longer use our products or services, or you cancel your account;
5.If we no longer provide products or services to you.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us and require them to delete it promptly, unless otherwise provided by laws and regulations, or these entities obtain your independent authorization.
When you delete information from our services, we may not immediately delete the corresponding information from the backup system, but we will delete the information when the backup is updated.
(4) Change the scope of your authorization and consent
Each business function requires some basic personal information to be completed (see Part 1 of this policy). You can give or withdraw your consent at any time for the collection and use of additional personal information.
You can do this yourself by:
1. You can set a password to protect your personal information through [My → Settings → Change Password] on your mobile phone;
2. You can turn on or off the platform’s push notifications through [Settings] on your device.
When you withdraw your consent, we will no longer process the corresponding personal information, but your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
(5) Personal information subject cancels account
You can cancel your previously registered account at any time. You can do it yourself in the following ways: apply for deletion or cancellation through [Consultation and Feedback] on the platform, and apply to us for cancellation and deletion of your information.
After canceling your account, we will stop providing products or services to you and delete your personal information according to your request, unless otherwise provided by laws and regulations.
(6) Personal information subject obtains a copy of personal information
You have the right to obtain a copy of your personal information. You can do so by yourself in the following ways: visit the [Consultation Feedback] provided by the platform to contact us. We will process your request within 15 working days.
(7) Constraint information system automatic decision-making
In some business functions, we may make decisions based only on non-human automated decision-making mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legal rights and interests, you have the right to ask us for an explanation, and we will also provide appropriate relief.
(8) Respond to your above request
For security reasons, we may ask you to verify your identity before processing your request. You may be required to provide a written request or otherwise prove your identity. In principle, we will respond to your request within 15 working days.
In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. For those that are gratuitously repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes) request, we may deny it.
In the following circumstances, we will not be able to respond to your request in accordance with legal and regulatory requirements:
1. Directly related to national security and national defense security;
2. Directly related to public safety, public health, and major public interests;
3. Directly related to criminal investigation, prosecution, trial and judgment execution;
4. There is sufficient evidence that you have subjective malice or abused your rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
6. Involving trade secrets.
6. How we process children’s personal information:
1. Our products, websites and services are primarily intended for adults. Children may not create their own user accounts without the consent of a parent or guardian.
2. For cases where we collect personal information from children with parental consent, we will only use or publicly disclose this information as permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the child.
3. Although local laws and customs may define children differently, we consider anyone under the age of 14 to be a child.
4. If we discover that we have collected personal information from children without first obtaining verifiable parental consent, we will seek to delete the data as quickly as possible.
5. If you are the guardian of a minor, if you have any questions about the minor under your guardianship’s use of our services or the user information they provide to us, please contact us in time. We will protect the confidentiality and security of minor user information in accordance with relevant national laws and regulations and this policy. If we discover that we have collected personal information from a minor without first obtaining verifiable parental or legal guardian consent, we will seek to delete the relevant data as quickly as possible.
7. How your personal information is transferred globally:
The personal information we collect and generate within the territory of the Arab Republic of Egypt is only stored within the territory of the Arab Republic of Egypt and does not involve the global transfer of personal information.
8. How to update this policy:
Our privacy policy may change.
We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to this policy on this page.
For major changes, we may also provide more prominent notices (including for some services, we will send notifications via email, site messages, text messages, announcements, pop-up windows, etc. to explain the specific changes to the privacy policy).
Major changes to this policy include but are not limited to:
1. Significant changes to our service model. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc.;
2. We have undergone significant changes in our ownership structure, organizational structure and other aspects. Such as changes in owners caused by business adjustments, bankruptcy mergers, etc.;
3. The main recipients of personal information sharing, transfer or public disclosure change;
4. There are significant changes in your rights to participate in the processing of personal information and how to exercise them;
5. Our responsible department, contact information and complaint channels for handling personal information security have changed;
6. When the personal information security impact assessment report indicates that there is a high risk.
We will also archive older versions of this policy for your review.
9. How to contact us:
If you have any questions, comments or suggestions about this privacy policy, please contact us through the following methods: You can contact us in the [Consultation Feedback] on the platform, or send an email to: info@accetacademy.com
We have established a person in charge of personal information protection [Data Security Group], and contact information.
In order to ensure that we handle your problem efficiently and provide you with timely feedback, you are required to submit proof of identity, valid contact information, written request and relevant evidence. We will verify your identity and process your request. Normally, we will reply within 15 working days.
10. Dispute Resolution:
For any disputes arising from this policy and our handling of your personal information, you can contact us at any time to request a reply. If you are not satisfied with our reply and believe that our personal information processing behavior has seriously damaged your legitimate rights and interests, you can also seek a solution by filing a lawsuit with the Maadi Court with jurisdiction in [Cairo, Egypt] where the service provider of this privacy policy is located.
Thank you for your trust and use of the platform and related services!